Cancellation & refunds

Cancellation by you

Before a rider is assigned or while the app still shows Cancel, you may cancel from Orders or the live track page.

If payment was captured and the trip did not start, we initiate a refund to the original payment method. Bank timelines usually take 5–10 business days.

Cancellation by us

We may cancel for no rider availability, unsafe conditions, prohibited items, or incorrect booking details. Eligible prepaid amounts are refunded.

After pickup

Once the parcel is with the rider, cancellation may not be available. Contact [email protected] with your order ID for case-by-case help.

Failed deliveries

If the receiver is unreachable after reasonable attempts, the parcel may be returned to pickup where operationally possible. Extra return legs may be charged as shown in support communication.