Frequently asked questions

Wheeley GO is a customer parcel app for same-day bike / scooty delivery within the city. You book pickup and drop, pay online, and track the rider live.

We open city by city. If GO is not live in your city yet, join the waitlist on the home page — we text you when bookings open.

Fare is based on route distance, stops, parcel weight band, and any tip or coupon you add. The quote you see before payment is what you pay for that booking.

Yes — when slots are available for your city, choose a scheduled window instead of “now” on the book screen.

You can cancel from Orders or the track page while the trip is still cancellable. Refund timing depends on payment status — see Cancellation & refunds.

Small parcels that fit on a bike: documents, clothes, accessories, food packs (sealed), and similar. No illegal, hazardous, or oversized items — see Prohibited items.

No. Wheeley GO is a separate customer product. Riders may be fulfilled via Wheeley’s delivery network; your booking and payment stay on go.wheeley.in.

Tap Chat on WhatsApp (bottom-right on the website), call the support number on the Contact page, or email [email protected] with your phone number and order ID.