Privacy Policy

Who we are

Wheeley GO (“we”, “us”) is operated by Wheeley. This Privacy Policy explains what we collect when you use go.wheeley.in or the Wheeley GO app, and why.

Data we collect

Account: mobile number, name you provide, language preference.

Bookings: pickup/drop addresses and coordinates, parcel notes, tips, coupons, payment status, and order history.

Device & session: cookies or tokens needed to keep you logged in, approximate app/browser type, and basic diagnostics.

Location: only when you share a pickup/drop pin or when a rider’s location is shown for an active trip you are tracking.

How we use data

To create and fulfil deliveries, process payments, send OTPs and trip updates, prevent fraud, improve reliability, and meet legal obligations.

We do not sell your personal data.

Sharing

Fulfilment partners / rider network receive the addresses and contact details needed to complete your trip.

Payment processors (e.g. Razorpay) receive payment details under their own policies.

SMS / WhatsApp providers receive your number only to deliver OTP or transactional messages.

We may disclose information if required by law or to protect safety and rights.

Retention & security

We keep booking and payment records as required for accounting, disputes, and law. Session tokens expire; you can log out anytime.

We use industry-standard protections; no method of transmission is 100% secure.

Your choices

Update your name and language in Profile. Delete your account from Profile or at https://go.wheeley.in/delete-account. We remove your name, phone, saved places, and notifications. Booking and payment records stay without your name where accounts or law require them.

You may have rights under applicable Indian privacy law; contact us to exercise them.

Contact

Privacy questions: [email protected]. We may update this policy; the “Last updated” date on the page will change.